Our terms and conditions offer essential guidance about information such as cancellations, amendments and pets.
The Parties
The parties to this Contract are:
(a) “the Customer“: the person who makes the booking, being 18 years of age or over and who shall assume responsibility for all party members and visitors; and,
(b) “the Owner“: the proprietors of Henry’s Cottage.
Commencement and operation of contract
This Contract only comes into operation when the Owner issues a booking confirmation form to the Customer following receipt and upon processing of the appropriate deposit.
A booking for a holiday will only be confirmed when a deposit of 25% has been received by the Owner.
The Owner has the absolute right to refuse any bookings. In this case, monies received will be promptly returned to the Customer. The Owner reserves the right to cancel or alter arrangements made for the customer, whether before or during the relevant visit:
(a) Where any error has arisen regarding availability,
(b) in any circumstance that arises from or is attributable to acts, events, omissions or accidents beyond the control of the Owner or
(c) where in the reasonable opinion of the Owner, it is necessary to perform or complete essential remedial or refurbishment works.
The balance of the booking cost must be received by the Owner no later than six weeks before the Customer’s arrival date.
If the Customer books less than six weeks before the arrival date, payment of the total cost including the deposit shall be due immediately.
The holiday price includes value added tax. If VAT rates change, the Owner reserves the right to amend prices accordingly.
All payments shall be made to the owner.
Cancellation
(a) By the Customer
Non-payment of the balance of rent by the due date will cancel the booking and the booking deposit of 25% of the total cost of the holiday shall be forfeited.
The booking may be cancelled at any time before 6 weeks by the Customer giving the Owner notice in writing.
Deposits will not be returned
If the customer cancels the booking for any reason following payment in full for the holiday, the entire sum paid is forfeited.
Once a booking has been accepted by the Owner it can only be changed to different dates by treating the original booking as a cancellation Please refer to applicable cancellation terms above.
You are strongly advised to take out independent holiday cancellation insurance to cover you for having to cancel your holiday due to any conditions which may affect your journey to the property booked. Force majeure includes any event which we could not, even with all due care, foresee or avoid. Such events will usually include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire, closure, restriction or congestion of airspace, airports and ports and all other events outside our control or the UK Foreign Office advice. Please refer to applicable cancellation terms above.
(b) By the Owner
If, due to circumstances beyond the Owner’s control, the Customer’s booking is cancelled, the Customer shall be refunded the full amount of the booking in an equal amount to time remaining. We cannot, however pay any compensation or expenses as a consequence of such an event.
Commencement and termination of stay
The Customer should arrive no earlier than 4pm on the start date of the holiday and leave no later than 10am on the final day unless notified differently by owners
Occupancy
The number of people occupying the property should not exceed the maximum number stipulated on the website.
The Customer must not use the accommodation or allow its use for any dangerous, offensive, noisy, illegal or antisocial activities or carry on there any act that may be a nuisance or annoyance to the Owner or any neighbours.
No fireworks, Chinese or sky lanterns (or other lights or illuminations that have naked flames) should be let off from the property (including the gardens).
The accommodation is designed for family use, not for youth groups or student parties. The Owner is entitled to refuse to hand over and to repossess the accommodation if the Owner reasonably believes that any damage is likely to be caused by the Customer or the Customer’s party.
Sleeping in vehicles, including caravans, parked in or around the property is not permitted.
Dogs
Permission and numbers
- Dogs are permitted only by prior arrangement with the Owner and must be declared at the time of booking. The number of dogs allowed is strictly limited and is at the Owner’s discretion.
- Dogs may sleep in the bedroom with you but please bring bedding/ throws and do not use second bedroom / bed as a dog bedroom/ bed bring own dog beds
- Control and supervision. Dogs must be always kept under control and must not be left unattended in the property unless you ask first.
- Cleanliness and damage. The Customer is responsible for ensuring that dogs do not cause damage to the property, its contents, or the grounds. Any damage, excessive cleaning, or pest treatment required because of a dog stay will be charged to the Customer.
- Fouling. The Customer must ensure that dogs are exercised responsibly and that all fouling is cleared immediately from the property, garden, and surrounding areas and placed in a bin bag before putting in the black outside bin
- Health and behaviour. Dogs must be free from fleas and parasites and must not cause nuisance, noise, or disturbance to neighbours, livestock, or wildlife. The Owner reserves the right to require the removal of any dog if, in the Owner’s reasonable opinion, these conditions are not being met
- Liability. The Owner accepts no responsibility or liability for any injury, loss, or damage caused by or to dogs during the Customer’s stay.
Guide and Assistance Dogs – Definition
For the purposes of these Terms and Conditions, a “Guide Dog” or “Assistance Dog” means a dog that has been specifically trained to assist a disabled person, and which meets the definition of an assistance dog under the Equality Act 2010.
This includes dogs trained by organisations that are members of Assistance Dogs UK (ADUK) or equivalent internationally recognised organisations.
Dogs providing emotional support only, therapy animals, or dogs without formal assistance training do not qualify.
Guide and Assistance Dogs
- Acceptance. Registered guide dogs and assistance dogs are accepted in accordance with the Equality Act 2010 and are not subject to restrictions or charges applicable to other dogs.
- Notification. The Customer must notify the Owner at the time of booking if accompanied by a guide or assistance dog.
- Control and care. Guide and assistance dogs must be properly trained, supervised, and under control at all times.
- Cleanliness and damage. The Customer is responsible for reasonable standards of cleanliness. Damage beyond normal wear and tear may be charged.
- Liability. The Owner accepts no liability for injury, loss, or damage caused by or to guide or assistance dogs during the stay.